What people ask us most
How do I request a pickup?
From the app, choose your garments and services, and schedule a pickup window. A driver will come by during the time block you picked.
How is the price calculated?
It depends on the garment type and service — most are priced per piece, some per square meter or per pair. Delivery is calculated based on real distance to your address.
Can I add items after requesting an order?
It depends on the laundry assigned to your order — contact us and we'll confirm for your case.
What if the laundry counts different pieces than what I paid for?
If there are more pieces than paid for, they're processed anyway — a difference is generated that you can pay directly from the app.
How does express service work?
It offers a shorter turnaround on services that allow it, subject to the assigned laundry's availability.
How can I track my order?
From the app you can see the current status of your order at every stage, from request to delivery.
What payment methods are available?
Card and Yappy, depending on the country. Available methods may vary by location.
What do I do if I have an issue?
You can contact support from the app or through the channels listed on our contact page.
Can I cancel an order?
Yes, contact us and we'll help you cancel it.
What areas are covered?
We launched in Panama City, with expansion in progress. Check the coverage checker.
How do I register a laundry?
Visit the laundries page and complete the interest form.
How do I ask about a franchise?
Visit the franchise page and complete the form.